Summary of Job Profile

The preferred candidate should have a direct hands-on approach to addressing IT administration, hardware/IT asset management and supporting the core ICT based systems and users, respectively. The ideal candidate will have experience in managing end-user technologies, ensuring smooth operations, and maintaining the company’s computer systems. The selected candidate will be responsible for all IT related aspects of the Entities.
Altus has embarked on a strong digital program to grow its business operations and customer enablement. The selected candidate would be at the helm of supporting the Digital enablement.
Growth Opportunities:
Year 1 to 1.5: ICT Officer.
Year 1.5 onwards: ICT Manager, depending on performance.

Core responsibilities

1. End User Technology Support:

• Oversee the support of end-user technologies that are critical to the core business delivery platforms.
• Address user requests and technical issues promptly to ensure uninterrupted business operations.

2. IT Equipment Administration:

• Manage the administration of all IT equipment, including desktops, laptops, printers, devices, and servers.
• Service internal customer requests within the defined Service Level Agreements (SLAs).

3. Network and Systems Management:

• Manage network infrastructure, remote networks, Internet Service Providers (ISPs), and system connectivity.
• Provide technical support and ensure the smooth functioning of the entire company’s network systems.

4. System Monitoring and Maintenance:

• Monitor and maintain system disruptions, downtimes, and technical problems.
• Perform system installations, change management, and resolve technical issues promptly.

5. User Management:

• Maintain user activations and rights management, IT asset registers, and user alert monitoring.
• Create and manage an IT Management Information System (MIS) platform for accurate reporting and access for end-users.

6. Vendor Management:

• Ensure technology support vendors adhere to strict SLAs.
• Implement and manage IT costs to achieve financial efficiencies.

7. Change Management:

• Maintain change management processes and governance structures.
• Preserve audit trails and provide reporting to directors.

8. New Technology Management:

• Support the implementation of new technologies and ensure successful go-lives.
• Create a digital stack of technologies that in the new future will be used to offer services to end clients via Web, USSD, interactive web designs and CRM.

. Basic IT Administration:

• Manage database systems, licensing, renewals, backup processes, and IT office tools.

Professional attributes, Qualities and Educational Qualifications

• IT Graduate degree in Computer Science, Computing, Engineering would be preferred.
• Minimum 4-6 years’ experience.
• Hands-on experience in IT administration, Hardware and basic IT software management.
• Other IT trainings, tertiary education or courses would carry a relevant advantage.
• A technical, logical thought process to problem-solving skills
• Communication skills- with project references would be an added advantage.
• Hands-on approach and work references would be an added advantage.

Reporting to: Director.
Recruitment status: Immediate.
Direct reporting:
Year 1: one, approval dependent.
Year 2: two, approval dependent.

The company offers competitive market related remuneration and conditions of service.
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Only shortlisted candidates will be contacted.