About the job ICT Manager
POSITION OVERVIEW

The ICT Manager is a strategic leadership role responsible for overseeing Family Legacy Missions Zambia’s information and communications technology ecosystem. This position requires a forward-thinking technology leader who can align ICT initiatives with our mission of serving vulnerable children in Zambia, drive digital transformation to improve our programs’ effectiveness, and build resilient technology infrastructure that supports our schools, children’s villages, and administrative operations.

REPORTING RELATIONSHIP
Reports to: Director of Impact and Performance/Country Director

Direct Reports: ICT Officers and Digital Transformation Officer

POSITION PURPOSE
The ICT Manager drives technological innovation and ensures operational excellence at Family Legacy by developing and executing a comprehensive ICT strategy. This role bridges technology and ministry objectives to create seamless digital experiences, enhance organizational efficiency, and leverage appropriate technologies to support our mission delivery across our network of schools, children’s villages, and administrative offices throughout Lusaka.

KEY RESPONSIBILITIES
1. Strategic Leadership & Innovation (25%)
Develop and implement a comprehensive ICT strategy aligned with Family Legacy’s mission and values
Lead digital transformation initiatives to modernize systems that support our sponsorship programs, educational services, and administrative functions
Identify appropriate technologies that can enhance our ability to serve children effectively while maintaining good stewardship of resources
Foster a culture of innovation and continuous improvement within the ICT department
Collaborate with the leadership team to ensure technology investments support ministry growth and program improvement
Establish key performance indicators to measure technology effectiveness in supporting our mission
Ensure ICT investments deliver measurable improvements to program efficiency and effectiveness
2. Infrastructure & Systems Management (20%)
Design and maintain robust, scalable technology infrastructure across all Family Legacy locations (headquarters, schools, children’s villages)
Implement appropriate cloud solutions to enhance system availability and disaster recovery capabilities
Manage system architecture to ensure optimal performance for both office-based and field-based staff
Oversee the selection and management of applications that support our educational, child welfare, and sponsorship programs
Develop automation solutions to streamline operations and reduce manual processes
Ensure all systems protect children’s data according to the Zambia Data Protection Act (No. 3 of 2021) and international best practices
Implement effective e-waste management practices that promote environmental sustainability
3. DevOps & Software Development Leadership (15%)
Drive efficient development practices for Family Legacy’s custom applications (sponsorship management, student information systems, etc.)
Oversee software development projects from requirements gathering through deployment
Implement appropriate development methodologies to enhance productivity and responsiveness
Guide the development and integration of web portals and databases that support our ministry operations
Establish testing and deployment processes that minimize disruption to ongoing operations
Ensure proper documentation of all custom applications and integration points
Promote the development of appropriate local ICT solutions and content that address specific ministry needs
4. Cybersecurity & Child Data Protection (15%)
Develop and implement comprehensive information security policies with special attention to protecting children’s data
Implement required data protection measures in compliance with the Zambia Data Protection Act No. 3 of 2021, including appropriate technical and organizational safeguards
Ensure data sovereignty by maintaining appropriate data residency requirements when using cloud services
Conduct data protection impact assessments before implementing new technologies
Implement robust access controls and data minimization principles across all systems containing children’s information
Develop incident response and breach notification procedures
Lead security awareness training for all Family Legacy staff
Ensure security operations comply with applicable cybersecurity regulations
5. E-Services Development & Digital Inclusion (10%)
Lead the development and implementation of e-services that enhance program delivery for children and families
Ensure all digital services are accessible to all stakeholders regardless of location, gender, ability status, or technical proficiency
Implement digital solutions that address barriers to access for marginalized groups
Facilitate system integration and data sharing across departments while maintaining appropriate privacy controls
Develop and maintain a digital identity management system for program participants
Support the development of e-learning platforms for our educational programs
Ensure systems can integrate effectively with necessary external services and platforms
6. Research, Innovation & Local Content Development (5%)
Establish an innovation framework to identify and test emerging technologies that could benefit our programs
Collaborate with local educational institutions to promote ICT research relevant to child welfare and education
Create opportunities for the development and testing of locally-developed ICT solutions
Support digital entrepreneurship initiatives among our older students and alumni
Evaluate and implement appropriate emerging technologies such as AI, IoT, and cloud solutions where they provide meaningful benefits
Promote the development of local language digital content for our educational programs
7. Team Leadership & Development (5%)
Build, lead, and mentor a high-performing ICT team that understands Family Legacy’s mission and values
Develop staff through training, coaching, and creating growth opportunities
Foster a collaborative team culture that emphasizes both technical excellence and heart for ministry
Implement performance management processes aligned with Family Legacy’s values
Create succession plans for critical technical roles
Promote knowledge sharing across departments to enhance digital literacy
Develop and implement ICT capacity building programs for staff at all levels
8. Stakeholder Relationship & Governance (5%)
Establish service priorities that enhance the effectiveness of our programs for children
Implement appropriate IT service management practices that support both headquarters and field operations
Develop communication channels to understand program needs and gather feedback
Create support resources that empower users at all technical levels
Measure and report on service performance metrics
Conduct regular service reviews with key ministry stakeholders
Engage with relevant ICT bodies and maintain awareness of industry standards and best practices

QUALIFICATIONS

Education
Bachelor’s degree required (Master’s preferred) in Computer Science, Information Technology, or related field
Professional certifications such as PMP, ITIL, CISSP, or cloud certifications are advantageous
Experience
5+ years of ICT leadership experience, preferably in non-profit or educational settings
Demonstrated experience leading technology initiatives in resource-conscious environments
Experience managing technology systems across multiple locations
Experience with appropriate cloud technologies for non-profit organizations
Background in implementing cybersecurity controls with emphasis on protecting sensitive data
Experience managing technology budgets with attention to stewardship and sustainability
Knowledge of Zambian data protection regulations and compliance requirements
Experience developing and implementing comprehensive ICT strategies in challenging environments
Technical Knowledge
Enterprise systems suitable for educational and non-profit organizations
Cloud computing platforms and services appropriate for our context
Software development practices and application integration
Cybersecurity principles with emphasis on protecting children’s data
Database technologies and data management
Network management across distributed locations
IT service management frameworks
Disaster recovery and business continuity planning
Understanding of the Zambia Data Protection Act requirements
Sustainable ICT practices including e-waste management
Local content development approaches appropriate for Zambian context
Professional Skills
Strategic planning aligned with ministry objectives
Project management in resource-conscious environments
Team leadership and development in a mission-driven organization
Vendor management and relationship building
Budget management with emphasis on stewardship
Risk management and regulatory compliance
Change management sensitive to organizational culture
Clear communication with both technical and non-technical stakeholders
Problem-solving with creativity and resourcefulness
COMPETENCIES
Mission Alignment
Demonstrates commitment to Family Legacy’s Christian mission and values
Aligns technology decisions with our purpose of serving vulnerable children
Balances innovation with responsible stewardship of resources
Leadership
Inspires and motivates teams toward shared ministry objectives
Builds capabilities through mentoring and development
Makes decisions with wisdom and integrity
Cultural Sensitivity
Demonstrates respect and understanding for Zambian culture
Develops solutions appropriate to local context and infrastructure realities
Works effectively in cross-cultural environments
Adaptability
Finds creative solutions to technology challenges in our operating environment
Pivots strategies in response to evolving ministry needs
Remains composed under pressure and during infrastructure challenges
Servant Leadership
Approaches technology leadership as service to the organization’s mission
Prioritizes the needs of programs serving children
Demonstrates humility and willingness to support all departments
Regulatory Compliance
Maintains current knowledge of Zambian technology regulations
Ensures organizational compliance with the Zambia Data Protection Act
Implements appropriate governance structures for data protection
Digital Transformation
Demonstrates ability to lead organizational change through technology
Identifies opportunities to improve service delivery through digital solutions
Balances innovation with practical implementation
WORKING ENVIRONMENT
Based at Family Legacy headquarters in Lusaka, Zambia
Regular visits to our Legacy Academies and Tree of Life Children’s Village
May require occasional evening and weekend availability during critical implementations
Must be comfortable working in various environmental conditions at our facility locations
PHYSICAL REQUIREMENTS

Ability to travel to various Family Legacy facilities in Lusaka
Computer-based work with periods of extended screen time
May require occasional lifting of equipment up to 20 pounds