Position Title: ICT Associate

Profile: ITEC80041 – User Support Associate II

Project: CDC/FHI 360 Technical Assistance (TA) Project

Location: Chipata, Eastern Province

Reports to: Business Official

About FHI 360 

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: IT Support

Basic function

Under the direction of the Business Official the ICT Support’s primary role is to support to the project office staff on issues related to desktop computers, laptops, printers, network connectivity and remote access.

Duties and responsibilities

• Desktop/Laptops repairs and maintenance
• Onsite desktop support (software, hardware and networks)
• Software updates
• Set up and configuration of new desktops, laptops, etc
• Configuration of routers and wireless access points
• Assist with the maintenance of network infrastructure
• Troubleshooting user problems
• Assist users with Video and telephonic conferencing as well as presentation setups
• Receive procured equipment, prepare and install to user requirements
• Recover equipment no longer required and follow disposal process
• Ensure that desktop infrastructure includes the latest release of virus protection software
• Follow escalation process in the event of problems
• Assisting users with problems on Windows 7 and Microsoft Office packages
• Printer support
• Treat all users professionally

Qualifications and requirements

• Minimum diploma in information technology, computer sciences or related course
• 3 – 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues
• Office 365, Windows Server Administration and networking technologies such as VPN, firewalls and LAN technologies
• Ability to explain basic technical concepts and Microsoft packages to other users
• Strong communication skills
• Team player and able to use their own initiative

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to perform these duties.