ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

To learn more about ExpressCredit, visit: www.expresscredit.co.zm

We seek to recruit a self- motivated, experienced, skillful and result oriented professional based in Lusaka for the position of Human Resources Specialist.

Job Purpose

The Human Resources Specialist is responsible for providing professional HR support service covering Recruitment, Industrial Relations, Employee file Management, HR Information System Management, Leave Management, HR administration, Performance Management and overall HR advice and support.

Responsibilities

Provide support to the HR Manager in the day-to-day operations of the HR function, advising and coaching Line Managers and employees on policies and procedures, terms and conditions of employment and basic employment law matters.
Coordinate the end-to-end recruitment process (preparation of job Descriptions, advertising vacant positions, Interviews, preparations of engagement letters and contracts)
Collaborate with hiring managers to understand staffing needs and job requirements
Develop and implement effective recruitment strategies to attract high-quality candidates
Proactively search for and engage potential candidates
Build and maintain a talent pipeline for current and future hiring needs
Review resumes and applications to identify qualified candidates (initial screening and assessment)
Ensure a positive and professional experience for all candidates throughout the recruitment process.
Provide timely feedback to candidates and manage communication effectively
Analyze recruitment data to identify trends and areas for improvement
Assist with the onboarding process to ensure a smooth transition for new hires
Ensure adherence to all legal and regulatory requirements related to recruitment and employment.
Manage and Maintain employee contracts and various employee records
Compile and update employee records
Maintain, develop and improve HR systems so that accurate records are kept, and efficient data retrieval is available for employees and management information.
Track staff on probation and ensure effective evaluations are held by Supervisors
Assist with communication drivers to ensure employees are informed (Notice Boards, distribution of briefs, etc.)
Assist with corporate wellness activities and programs
Provide support to the HR Manager in employee relations issues, such as disciplinary, grievance, performance development and attendance management.
Process disciplinary documents, arrange for case hearings and take Minutes
Assist with payroll inputs – Overtime calculations,
To support the HR Manager on implementation of administrative processes, policies and systems.

Qualifications and Requirements

Grade 12 School Certificate with 5 credits including English and Mathematics
Minimum Advanced Diploma in Human Resources Management, Business Administration or business in related field. A bachelor’s degree would be an added advantage.
Minimum 3 years’ professional work experience in a similar role
Must be a paid-up Member of the ZIHRM
Excellent skills using MS package – Word, Excel, PowerPoint, Access, and Internet Explorer
Knowledge of the Zambian Labour Laws, HR Policies & Procedures
Ability to maintain confidentiality and exercise extreme discretion.
Excellent problem solving/judgment skills, and high level of attention to detail and accuracy
Strong interpersonal, coaching, communication, negotiation, and consultative skills at all levels.
Ability to engage with and win the respect of leaders to successfully influence them on key change initiatives.
A committed demeanor to constantly making improvements to all HR projects is highly desirable.
Must be able to multi-task and enjoy maintaining good relationships with employees.
Ability to handle and prioritize multiple tasks and meet all deadlines
Strong organizational skills, and the ability to work under pressure; and
Passion to serve, objective and uphold confidentiality
The ability to adapt to different scenarios and work environments