Position Title : Human Resource Officer

Supervisor: Senior Human Resource Officer

Duties and Responsibilities:
1. Lead person in implementing best-practice HR process and operations with regard to organizational planning, performance management, recruiting, employee welfare, etc.
2. Preparing contracts of employment for both permanent and fixed term contract workers.
3. Solid industrial and labour relations management especially dealing with Unions.
4. Dealing with employee disciplinary issues (verbal warnings, written warnings, case hearings etc.)
5. Handling court cases (if the need arises).
6. Employee leave management including computation in collaboration with Accounts department
7. Harmonizing relations between different departments.
8. Able to perform administrative responsibilities.
9. Develop and execute a recruitment strategy that ensure a proactive flow of quality candidates for positions in designated areas
10. Any other duties as maybe assigned

Knowledge, Skills and Abilities
1. Proven working experience in a retail based industry
2. Excellent knowledge of Zambian Labour Laws including application
3. Ability to exercise authority and command
4. People oriented and results driven
5. Ability to work independently with initiative to manage and meet deadlines
6. Demonstrable experience with HR metrics
7. Knowledge of HR systems and databases
8. Ability to maintain good working rapport with staff including external contacts
9. Excellent active listening, negotiation and presentation skills
10. In-depth knowledge of labor law and HR best practices
11. Relevant computer software skills, including MS Word, Excel and Power Point

Qualifications and Requirements
1. Diploma/ Degree in Human Resource Management or its equivalent with 5-8 years of experience
2. Ability to work alone & unmanaged and to work as part of a team when required
3. High motivation, sense of responsibility, self-discipline
4. Experience must reflect the knowledge, skills and abilities listed above
5. Strong communication and organizational skill
6. Member of Zambia Institute of Human Resource Management (ZIHRM)