HUB MANAGER

Purpose of the position:

To assist in the efficient running of the Onboarding HUB through sound management and good administration practices
To promote a positive image of KBC as the first point of Client contact.
To oversee the day-to-day activities of our the HUB by ensuring efficiency productivity and positive working environment.

Minimum Requirements:

Degree/ Diploma in Business Management or relevant qualification
At least 5 years proven experience in managing Onboarding HUB/ Contractor Management
Strong leadership
Advanced Computer Literacy
Strong admin and communication skills and the ability to engage well with people.

Main Responsibilities:

Monitoring and controlling HUB activities to ensure a streamlined onboarding process is established and maintained
Bottleneck identification and implementation of solutions to resolve
Engagement with Contractors to hear and address concerns concerning the Client’s onboarding process and/or KBC service delivery
Feedback to Stakeholders regarding all aspects of the HUB activities
Conduct Investigations on contracting Companies
Oversight of the entire HUB workspace to ensure safe working conditions for all
Supervise and lead team by fostering a positive and collaborative culture.
Liase with Companies daily regarding Compliance, challenges, and queries
Assist with capturing training on SAP and or checking Deficit report on SAP.
Coordinate Safety & Compliance Report to client and management
Implement internal processes to improve efficiency and reduce cost.
Skills Required:

Problem Solving skills
Aptitude for Cross- Training
Ability to multi-task under pressure
Desire to achieve high standards of Customer Service