EXTERNAL ADVERT

HUB MANAGER

Purpose of the position:

• To assist in the efficient running of the Onboarding HUB through sound management and good administration practices
• To promote a positive image of KBC as the first point of Client contact.
• To oversee the day-to-day activities of our the HUB by ensuring efficiency productivity and positive working environment.

Minimum Requirements:

• Degree/ Diploma in Business Management or relevant qualification
• At least 5 years proven experience in managing Onboarding HUB/ Contractor Management
• Strong leadership
• Advanced Computer Literacy
• Strong admin and communication skills and the ability to engage well with people.

Main Responsibilities:

• Monitoring and controlling HUB activities to ensure a streamlined onboarding process is established and maintained
• Bottleneck identification and implementation of solutions to resolve
• Engagement with Contractors to hear and address concerns concerning the Client’s onboarding process and/or KBC service delivery
• Feedback to Stakeholders regarding all aspects of the HUB activities
• Conduct Investigations on contracting Companies
• Oversight of the entire HUB workspace to ensure safe working conditions for all
• Supervise and lead team by fostering a positive and collaborative culture.
• Liase with Companies daily regarding Compliance, challenges, and queries
• Assist with capturing training on SAP and or checking Deficit report on SAP.
• Coordinate Safety & Compliance Report to client and management
• Implement internal processes to improve efficiency and reduce cost.

Skills Required:

• Problem Solving skills
• Aptitude for Cross- Training
• Ability to multi-task under pressure
• Desire to achieve high standards of Customer Service