Hotel Housekeeper

Duties and Responsibilities

• clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• organize work schedule from the room status list, arrivals and departures
• distribute linen, towels and room supplies using wheeled carts or by hand
• restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
• replace dirty linens with clean items
• inspect and turn mattresses regularly
• store all dirty laundry in line with company policy
• monitor guest laundry bags
• replace laundry bags and slips
• check all appliances in rooms are in working order
• realign furniture and amenities according to prescribed layout
• respond to guest queries and requests
• respond to calls for housekeeping problems such as spills, broken glasses
• deliver any requested housekeeping items to guest rooms
• remove room service items
• organize and restock cart at the end of the shift
• ensure confidentiality and security of guest rooms
• follow all company safety and security procedures
• report any maintenance issues or safety hazards
• observe and report damage of hotel property

Knowledge and Experience

• Grade twelve school certificate
• Diploma in General hospitality
• knowledge of cleaning and sanitation products, techniques and methods
• knowledge of cleaning sensitive materials
• working knowledge of operating cleaning equipment
• physical stamina and mobility including ability to reach, kneel and bend
• ability to lift, push and pull required load (usually about 30lbs)

Key Competencies

• attention to detail
• customer focus
• reliability
• listening skills
• adaptability
• planning and organizing
• team work
• integrity
• honesty
• high energy levels