1. GENERAL MANAGER

The General manager is responsible for all aspects of operations at the hotel and Lodge,  day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

HOTEL MANAGEMENT

• Oversee the operational functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to hotel operating controls, policies, procedures and service standards.
• Send Company profiles to all organization undertaking supplier registration for Accommodation and conferencing services.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Plan and prepare adequately for recruitment, management of staff and training.
• Ensure staff members are adequately dressed to enhance the image of the establishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the properties.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Reconcilliation of sales and banking in a timely manner.
• Filing of statutory payments in a timely manner.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotel/ Lodge revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Coordination with HOD for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Conduct performance appraisals on employees.
• Maintain the highest standards of housekeeping and maintenance. Conduct ‘walk-throughs with the lodge maintenance and housekeeping staff.
• Keep fixed assets register and manuals, product information and guarantees on file.
• Maintain effective communication and maintenance of lodge relations.
• Respond to audits to ensure continual improvement is achieved.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

2. MARKETING

• Vertical Market Engagement –Develop and maintain relationships with key customers in hospitality industry.
• Post hotel details on destination websites and online booking sites to increase reach to your target audience.
• Send Company profiles to all organization undertaking supplier registration for Accommodation and conferencing services.
• Provides guidance to lodging properties for message and brand alignment, marketing-related best practices
• Send monthly marketing recap report to stakeholders
• New System Introductions –Coordinate new system introduction to the market place
• Maximize Customer Awareness – Develop promotions to increase occupancy during times of the year when bookings are low. Run special events or offer incentives to promote occupancy during low occupancy periods.
• Conduct Marketing Research -Monitor customer reviews on your own website or on hotel booking sites to identify the strengths and weaknesses of your hotel. Speak to guests in person or in follow up calls.
• Build Customer Relationships-  build a stable revenue base and ensure high levels of repeat business and develop strong customer relationships.
• Develop a basic customer loyalty program that rewards customers who book regularly. Target the program at individual guests or at corporate customers who require regular meeting facilities or accommodation for large numbers of traveling staff or visiting customers.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management, Marketing or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

EXPERIENCE:

At least 10 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.