Job Title: Front Office Assistant
Location: Minachi Lodge, Lusaka
Employment Type: Full-Time

Job Summary:

Minachi Lodge is seeking a dynamic and customer-oriented Front Office Assistant to join our team. The ideal candidate will be a university or college graduate in Hotel Management or Hospitality and will play a key role in ensuring excellent guest experiences. This role involves handling reservations, guest check-ins and check-outs, front desk operations, and providing exceptional customer service.

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner.
• Handle check-ins and check-outs efficiently while ensuring a seamless experience for guests.
• Manage reservations and room allocations using the lodge’s booking system.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle guest complaints and provide appropriate solutions to ensure guest satisfaction.
• Process payments, issue invoices, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance teams to ensure rooms are well-prepared for guests.
• Maintain the reception area in a clean and organized manner.
• Provide guests with information about the lodge’s services, local attractions, and travel arrangements.
• Uphold lodge policies and ensure compliance with all operational procedures.

Qualifications and Requirements:

• Education: University or college graduate in Hotel Management, Hospitality, or a related field.
• Experience: Prior experience in a similar role is an advantage but not mandatory.
• Strong communication and interpersonal skills.
• Proficiency in using hotel reservation systems and basic computer applications.
• Excellent problem-solving skills and ability to handle guest concerns professionally.
• Strong organizational skills and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.

Why Join Minachi Lodge?

• Opportunity to grow within a reputable hospitality business.
• A friendly and professional work environment.

If you meet the qualifications and are passionate about delivering exceptional guest experiences, we invite you to apply!