Job Overview:

A fast growing Micro Finance Company is seeking a dynamic and experienced individual to join our team as the Head of Operations. This is an exciting opportunity for a dedicated professional with a strong background in managing operations, particularly within the microfinance sector, to lead and optimize our operational processes.

Key Responsibilities:

• Oversee daily operations across all departments and branches.
• Develop and implement operational strategies aligned with business goals.
• Ensure efficient customer service and smooth workflow processes.
• Manage risk, compliance, and internal control systems.
• Lead, mentor, and manage operational staff to enhance performance.
• Collaborate with executive leadership on budgeting and financial planning.
• Monitor key performance indicators and ensure the achievement of operational goals.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or related field. A Master’s degree is a plus.
• Minimum of 5 years of experience in a senior operations management role, preferably in the microfinance or financial services industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent knowledge of financial regulations and compliance.
• Ability to communicate effectively and work under pressure.