Graduate Trainee – Assistant Manager
Location: Lusaka
Kalayim is seeking an enthusiastic and ambitious Graduate Trainee – Assistant Manager to join our team. This role is designed for recent graduates with an interest in retail management and leadership. As a Graduate Trainee, you will assist in the day-to-day store operations and work closely with the Store Managers to gain hands-on experience in sales, customer service, and team management. The program aims to prepare you for a future managerial role within the company.

Key Responsibilities:

• Assist in managing the store’s sales performance and ensure sales targets are met.
• Support in tracking and reporting store performance to meet company standards.
• Help communicate goals and sales targets to the team, ensuring alignment.
• Contribute to maintaining high standards of customer service and satisfaction.
• Assist in resource allocation to ensure smooth store operations.
• Learn to manage and oversee the store’s service performance in line with Kalayim’s values.
• Support the protection and enhancement of Kalayim’s retail brand.
• Assist in building and nurturing strong relationships with customers.
• Participate in training programs and mentorship sessions to develop leadership skills.

Qualifications & Experience:

• A Diploma or Degree in Sales and Marketing, Business Administration, or a related field.
• Grade 12 Certificate.
• No prior work experience required, but relevant internship or part-time experience in retail is an advantage.
• Strong interest in retail management and customer service.
• Excellent communication and interpersonal skills.
• A proactive, energetic, and self-motivated individual with a passion for learning.
• Leadership potential and a desire to grow within the retail industry.