Job Title: General Manager
Location: King Lewanika Lodge, Liuwa Plain National Park, Zambia
Salary:ZMW60,000 per month (Gross)

About Us:
King Lewanika Lodge is an exclusive five-star retreat nestled in the heart of Liuwa Plain National Park, Zambia. Our lodge offers an unparalleled luxury safari experience, providing guests with a unique opportunity to explore the untamed beauty of one of Africa’s most pristine wilderness areas. We are committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality.

Position Overview:
We are seeking a highly skilled and experienced General Manager to oversee the daily operations of King Lewanika Lodge. The ideal candidate will have a proven track record in the five-star hospitality sector, demonstrating excellence in guest service, management, and operations. This role requires someone capable of thriving in a remote and challenging environment while upholding our commitment to best-in-class guest experiences.

Key Responsibilities:
Operational Leadership: Manage all aspects of lodge operations, ensuring the highest standards of service, cleanliness, and guest satisfaction.
Guest Experience: Champion best-in-class guest experiences, addressing any issues promptly and ensuring a seamless and memorable stay for all guests.
Financial Management: Oversee budgeting, financial reporting, and cost control to ensure financial targets are met while maintaining operational excellence.
Staff Management: Lead, train, and mentor a diverse team of staff members, fostering a positive and productive work environment.
Independent Work: Effectively manage and make decisions independently, especially in a remote setting, with minimal supervision.
Stakeholder Relations: Act as an ambassador for King Lewanika Lodge with guests, local communities, and all other stakeholders, enhancing the lodge’s reputation and fostering strong relationships.
Administration: Handle administrative tasks, including compliance with company policies, local regulations, and maintaining accurate records.
Language Skills: Utilize knowledge of the Lozi language to engage with local communities and enhance guest interactions (preferred but not essential).

Qualifications:
Education: Degree in Hotel Management or a related field.
Experience: Minimum of 10 years in a senior management role within the five-star hospitality sector, with a demonstrated track record of success.

Skills:

• Proven ability to work independently and manage a remote luxury lodge environment.
• Strong financial and administrative skills, including budgeting and cost control.
• Exceptional man management and leadership skills.
• Excellent communication and interpersonal skills, with the ability to act as a distinguished ambassador for the company.
• Knowledge of the Lozi language is a distinct advantage but not mandatory.