We are seeking to hire qualified candidate for the position of Front Office Supervisor (1 Position)

DUTIES AND RESPONSIBILITIES OF THE POSITION

• Register and assign rooms. Accommodates special requests whenever possible.
• Assists in the pre-registration and blocking of rooms for reservations.
• Understands room status, room tracking and taking down reservations.
• Serving food and beverages.
• Selling of assorted beverages and cash ups.
• Greets incoming Guests, performs the check-in/out process and collect payment.
• Answering all incoming calls at the Lodge and handling guests queries and complaints.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-out and early check-ins.
• Follow all health and safety regulations.
• Willingness to perform additional duties to facilitate the bar, restaurant and reception’s operations as needed.
• Any other functions as assigned by the manager.

Desired qualifications

• Full grade 12 certificate is a must.
• Diploma in Front Office Operations/Hotel Management.
• Proven experience as a Receptionist/Front desk staff in Hospitality Industry.
• At least 2 years prior experience in the Hotel Industry.
• Experience in Hotel Computer Management Software and bookkeeping is an advantage.
• Need to have knowledge of Bar Tender/Waiter Services with proven supervising skills.
• Good communication skills – both oral and written.
• A high degree of multi-tasking and time management capability.
• High levels of honesty, integrity and objectivity.

Please note: Kitwe Based preferred and only shortlisted candidates will be contacted.