Our Client in the Hospitality Industry seeks to recruit a Front Office Manager to join their Front Office Team. The Front Office Manager will be responsible for management of the front office team.

Department : Front Office

Reports To : Hotel Manager

Duties and Responsibilities

• Performs all guest service representative functions as required and as per the standard operating procedures.
• Responsible for managing all aspects of the Front Office to deliver a memorable guest experience that is unique and brings the brand to life
• Ensure that quality, standards, retention and guest expectations are met on a daily basis.
• Promptly respond to guest requests in a friendly manner and follows upon any complaints or concerns to ensure customer satisfaction.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, accommodation and food & beverage revenue reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request for, or provide information.
• Manage daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Works closely with the housekeeping department and keeps them up to date with the room status reports. Coordinates requests for maintenance and repair work with the maintenance team.
• Reviews team member levels to ensure that guest service, operational needs and financial objectives are met.
• Assists in preparing and monitoring yearly operating and expenditure budgets ensuring controllable expenses are managed to achieve or exceed budgeted goals.
• Prioritizes, delegates and supervises job assignments and verifies that each
• Front office section is briefed on the day’s activities. S/he will assist the individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring and evaluating performance.

Skills and Competences

• Communication skills
• ICT Literacy
• Analytic skills
• Demonstrated Team management skills
• Good customer service, problem-solving skills

Qualifications

• Degree in hospitality/hotel management
• Must have over 5 years experience in a management position

Work Conditions

Due to the nature of the job which involves a lot of of movement, this position requires one to be physically fit and able stand for long periods of time.
S/he be flexible with scheduling and willing to work days, nights, weekends and holidays.