FRONT OFFICER- INTERN

We are looking for a young and energetic intern to provide support to the front office department.  This position will act as a link between clients and the institution by managing the sales and collection of loans in a timely manner. The position reports to the Branch Manager and will be based In various Locations which include Lusaka, Kitwe, Chililabombwe & Mufulira.

Responsibilities

• Aggressive selling and cross – selling of Fincred Finance’ products and services.
• Exercising sound commercial judgment in resolving issues appropriately within the confines of the company’s credit policy, sales strategy and other company rules/policies, Manage key performance drivers, overall sales and profitability across different products and channels,
• Ensure that client records are captured correctly in the system and are perfectly filed.
• Closely collaborate with senior management, among other superiors, on effective outreach mechanisms and secure cost-effective platforms to penetrate markets,
• Actively contribute towards branch weekly targets in terms of disbursements, collections and arrears management.
• Following up on defaulting customers and keeping record of all communications.
• Ensure front office and customer areas are well maintained to promote security, efficient and professional service delivery and enhance image of the company.

Skills

• Independent Self-Starter.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.
• Integrity is key.
• Development skills

Qualifications

• Grade 12 school certificate with 5 credits or better.
• Diploma/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field.
• Work experience in a Financial Institution is an added advantage