Job Title: Front Office and Housekeeping Controller

Job Type: Full-time

Job Summary:

• We are looking for a highly motivated and experienced Front Office and Housekeeping Controller to oversee the front office and housekeeping operations of the hotel. The successful candidate will be responsible for ensuring excellent customer service, maintaining high-quality front office and housekeeping standards, and managing front office and housekeeping operations efficiently.

Responsibilities:

• Supervise front office and housekeeping staff.
• Ensure excellent customer service and maintain high-quality front office and housekeeping standards.
• Manage front office and housekeeping operations, including check-in/check-out, room assignments, and housekeeping services.
• Maintain accurate records and reports, including front office and housekeeping statistics.
• Develop and implement cost-saving initiatives and procedures.
• Train and supervise front office and housekeeping staff.
• Ensure compliance with health and safety regulations.
• Perform other duties as assigned by management.

Requirements:

• Grade 12 certificate.
• Certificate in Food and Beverages or General Hospitality.
• At least 2 years of experience in the hospitality industry, preferably in a supervisory role.
• Excellent communication and interpersonal skills.
• Strong leadership and management skills.
• Ability to work under pressure and meet deadlines.
• Basic computer skills and knowledge of front office and housekeeping software.