1. ROLE IDENTIFICATION

Job Title: FRONT DESK

Direct Reports:

• EXECUTIVE ASSISTANT ADMIN

2. JOB PURPOSE
The job purpose of a receptionist is to serve as the first point of contact for visitors and callers, providing a welcoming and professional interface for the organization.

3. KEY RESPONSIBILITIES

• Warmly welcome visitors and clients to the office.
• Direct visitors to the appropriate person or department.
• Distribute stationery to all departments.
• Manage a multi-line telephone system.
• Answer inquiries and provide information to callers.
• Schedule appointments and maintain calendars.
• Arrange meetings and conference rooms as needed.
• Sort and distribute incoming mail and packages.
• Prepare outgoing mail and courier shipments.
• Provide administrative support to various departments as needed.
• Assist in maintaining office supplies and equipment.
• Monitor and ensure the security of the office premises.
• Control access via the reception desk (issue visitor badges).
• Ensure the reception area is tidy and presentable.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Typing and printing.
• Preparation of office documents.

4. NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English.
• Minimum qualification in any business-related course.

6. EXPERIENCE

• Minimum 1-2 years proven work experience in a similar role.

ATTRIBUTES & SKILLS

• Proven experience as a receptionist or in a customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.