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Job Summary

Fraud Strategy Assistant Manager- CIB will ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, Policies and Standards. The incumbent will be responsible for ensuring that new and existing platforms are designed securely and that it meets existing best practice requirements. This includes testing of capabilities for weaknesses and controls which address common vulnerabilities and exposures.

Job Description

Accountability: Managing and Execution – (60%)

Outputs:

Ensure delivery on fraud prevention and detection strategies across Absa Zambia CIB.
Work with the Head of Payments Fraud and Product Heads and other key stakeholders to implement and deliver strategies that are commercial and support business aspirations (e.g., balance fraud losses with customer experience).
Ensure the fraud strategies deliver results within the expected forecasted levels.
Assist in the development of fraud strategies to combat emerging risks across the Group.
Identify and share fraud best practice across all businesses to improve the fraud management capability and drive consistency across Absa CIB.
Source and conduct data analysis on business and fraud metrics and detection system data
Identify trends anomalies and emerging risks to adjust the teams’ tactical responses.
Reporting in respect of risk identified and tracking of remedial activities.
Partner with local CIB product representatives and risk communities to drive the CIB Fraud Strategy
In-country Coordination with respective central CIB Fraud SMEs and representatives & product heads
Participate in the development of the CIB Pan-Africa Fraud Strategy in consultation with CIB Fraud Strategy Centre
Tailor approach as necessary for in-country nuances and provide output to CIB Centre Fraud Strategy
Train respective in-country CIB representatives and risk community on core CIB Fraud Strategy
Support execution of CIB Pan-African Fraud strategy as and when required
Provide Centre and in-country coordination and support as agreed with CIB Fraud Strategy Centre, COO and CIB Corporate Directors
Coordinate Threat Assessments and Horizon Scanning with in-country CIB representatives and Risk community
Provide guidance, check and challenge on threat assessment performed in-country
Report on Product Threat Assessments to CIB Fraud Strategy Centre
Assist in preparation of Country CIB Fraud Risk Profile for CIB Products
Report consolidated view to CIB Governance Forums in country & CIB Fraud Strategy Centre
Implement and embed centralized monitoring systems and solutions as determined and agreed with CIB Fraud Strategy Centre, CIB Corporate Director and COO.
Implement Fraud Operations Operating Model to operationalize CIB Fraud Monitoring Solutions as agreed with CIB Fraud Strategy Centre, Corporate Director and COO.
Monitoring KIs around alert generation and resolution
Reporting and escalating alert management concerns / issues
Provide tailored onsite and online training for CIB/BB clients.
Carry out independent spot checks and fraud process reviews for CIB regularly

Accountability: Risk and Control Management (25%)

Outputs:

Manage compliance with the fraud risk and control framework across Absa Zambia CIB.
Work with businesses to ensure a commercial approach to risk and control is achieved
across Absa Zambia CIB.

Drive the fraud risk assessment for new and amended products
Analyze the effectiveness and remediate, where necessary, the risk and control process and systems in use.
Ensure that fraud processes, control requirements and risk management frameworks are documented and understood by all relevant stakeholders.
Own and agree corrective action items with Internal Audit and Management Assurance for findings related to the digital payments’ portfolio.
Conduct business specific fraud assurance activities as required.
Analyze the effectiveness of risk, governance, control and reporting processes and systems in
use within the digital fraud environment.

Conduct regular analysis on fraud patterns and initiate rule change or business process changes.
Conduct client specific reviews and advise on measures to minimize fraud control friction while
maintaining effective mitigation tactics.

Ensure the team understands all compliance and regulatory requirements where relevant.
Ensure that the Operational Risk requirements are adhered to.
Collaborate with cross functional teams to ensure effective management of fraud and other aspects of portfolio

Accountability: Stakeholder Management and Leadership (15%)

Outputs:

highlighted and then mitigated across the control framework.
Engage proactively with key stakeholders across Absa Bank Zambia.
Contribute to effective stakeholder management in relation to digital products.
Work collaboratively with all functions.
Present and communicate results to Senior Management in Client Services and Digital Channel, Absa Zambia CIB.
Assist in providing and facilitating digital fraud subject matter expertise across Absa Zambia CIB.
Act as the interface between Fraud Strategy, Fraud Operations and Forensics for your portfolio
Education

National Diplomas and Advanced Certificates: Risk Management