Mukuba Hotel Limited is looking for experienced and qualified individual to be considered for the following position:

1. FOOD AND BEVERAGE COORDINATOR X 1

To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department. To ensure that the restaurant, bars and banquets operate successfully and are individually profitable in accordance with the standard and annual budget of the hotel.

ESSENTIAL/DESIRABLE EXPERIENCE/QUALIFICATIONS

Grade 12 certificate
Bachelor’s degree and/or professional Qualifications in relevant field
Professional Membership
Minimum of 5 years work experience in a supervisory or similar position
Proven track records previous experience
Degree or three years Diploma in hotel Management or equivalent
DUTIES/RESPONSIBILITIES

1. Financial

To ensure that each profit centre (e.g. Restaurant, Bar, Banquets) is operated in line with maximizing profit while delivering on the brand promise.
To ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest
To coordinate the preparation of the Annual Business Plan for Food and Beverage
To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate
To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate
To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets
To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits in Outlets and Banquets.
2. Operational

To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary
To make sure that all best practices for Food and Beverage service are implemented
To ensure that the feedback of the Customer is well communicated to all concerned and to ensure that the relevant changes are implemented
To work closely with other team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
To make sure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.
3. Administration

To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
To oversee the preparation and update of individual Departmental Operations Manuals.
To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4. Employee Handling

To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
To conduct annual Performance Development Discussions with all of the employees in the department and to support them in their professional development goals.
To plans and implements effective training programmes for departmental employees in coordination with the Human Resources and Administration Manager Training Manager
To ensure that employees follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
5. Customer Service

To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
6. Other Duties

To carry out any other reasonable duties and responsibilities as assigned by the General Manager or their appointee.