Description

EXECUTIVE COMMERCIAL MANAGER

Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Commercial Department with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.

As Executive Commercial Manager, you will be the leader of a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Executive Commercial Manager:

• Leads the Commercial Department that comprises of Sales, Meetings & Events Sales and Reservations.
• Ensures the smooth running of the Commercial Department, where all aspects of the hotel’s pro-active sales initiatives are delivered, and total revenue maximised.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• As the HOD of the Commercial Department is responsible to ensure the day to day operations as well as the people leadership roles of training, development and regular assessment.
• Delivers on plans and objectives where sales initiatives & hotel targets are achieved.
• Manages the Commercial Team fostering a culture of growth, development, and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements of the Executive Commercial Manager:

• Degree in a Business-Related Trainings
• Minimum 12 years of experience in Sales with excellent problem-solving capabilities.
• Minimum 5 years’ Experience in hospitality is essential, experience in a 5 Star Hotel is an added advantage.
• Minimum 5 years’ experience in people management – experience in leading teams, evaluating staff, developing & training staff.
• Understanding of the Hospitality Market
• Documented managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.

Strong communication skills