We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Enterprise Risk Management Manager

This function is responsible for effectively identifying, evaluating, managing, introducing defensive safeguards and monitoring the performance thereof against all variations of potential risk exposures, both of an internal or external nature (Strategic, Operational, Compliance, Liquidity, Product and Market, Political, Economic, Reputation etc.)

Under the supervision of the Senior Manager Risk below are the Key Job Responsibilities;

Collaborate with Group Risk and Compliance in establishing and quantifying the OpCo’s ‘risk appetite’, i.e. the level of risk the OpCo can accept, risk bearing capacity and risk tolerances;
Lead the implementation of a robust, comprehensive risk management model/framework in all areas of the business (ERM, BCM, CRM Insurance etc.);
Collaborate in building and entrenching a risk-aware culture, by formulating Risk Management education content and arranging appropriate briefings and trainings;
Implement Group Risk Management strategies, frameworks, policies and procedures in line with the overarching business goals and ensure that the OpCo maintains and improves its Risk Management leadership positioning and reputation;
Oversee risk assessments, evaluation of risks and mitigation of risks and ownership in all business units. Support the business to implement effective risk registers that will enable the development and maintenance of an OpCo risk register;
Identify, consolidate and report anomalies, common and future potential risks;
Regularly liaise with Executive Management and CEO on various risk matters especially tracking, ownership and mitigation of risk items identified;
Ensure accurate updating of risk items identified on risk management system;
Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance;
Participate and provide inputs in tactical meetings;
Report at process and functional level;
Review and identify key risks, issues and dependencies and set mitigation actions;
Ensure implementation of the Group Risk Escalation and Acceptance Policy;
Manage and resolve escalations that have impact on critical path of service delivery;
Escalate issues in line with the Group Risk Escalation and Acceptance Policy;
Manage and provide solutions to issues that require formal resolution;
Actively ensure the identification of risks associated with existing or new processes and take measures to introduce adequate controls within the operational business processes;
Ensure that ethics is part of the identity of the OpCo through the implementation of ethics governance, management and culture change strategy and ongoing ethics training to support the ethics strategy;
Ensure insurance programme is properly coordinated to ensure critical assets in the operation have adequate insurance coverage and is backed by effective insurance claim processes to support the OpCo strategy and ultimately MTN’s overall strategic vision in the business;
Ensure provision is made for effective and timely responses, resumptions, recoveries and restorations of the OpCo’s operations and business activities through well-defined and tested business continuity plans;
Any other responsibilities or tasks as maybe assigned by management.
Candidate Requirements;

Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
Bachelor of Commerce Degree in Risk Management/Operational Management/Business/Finance;
Professional qualification in Risk Management is advantageous (CRMA, PRM, CRISC);
English and French (as an advantage);
Minimum 5 years of Risk Management Experience, with at least 3 years in an Enterprise Risk / Risk environment in a medium to large organization;
Experience in risk assessments is mandatory;
Experience in working across diverse cultures and geographies (advantageous);
Understanding of risk environments for telco industry sector is advantageous;
Understanding of emerging markets is advantageous.
Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Car
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Hand delivered applications will not be accepted. The closing date for accepting applications is 20 December 2024.

Note: that only shortlisted candidates will be contacted.