About CRS

Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs in emergency response, agriculture, microfinance, climate change, maternal and child health, and water and sanitation.

Job Summary:

You will be responsible for the repair and upkeep of the electrical and mechanical components, and other furniture and equipment in CRS offices and residences. You will be required to inspect the offices regularly, conduct routine repairs and maintenance, fix and improve faulty wiring and electrical systems, interact and oversee vendor maintenance and repair, and replace electrical appliances and components as needed. This includes, but is not limited to, the upkeep of water pipes and faucets, wooden furniture, air-conditioning systems, fire extinguishers, managing power backup systems such as inverters, solar, genset maintenance, and other non-vehicle maintenance by diagnosing problems and then repairing/replacing defective parts.

Roles and Key Responsibilities:

• Act quickly to detect and address electrical, mechanical, and general repairs when problems occur at CRS offices and residences and be able to tell management whether the problem can be corrected and whether business can continue as usual.
• Be available to respond and work on any emergency maintenance work.
• Make periodic inspection of electrical and mechanical services and equipment, and perform repair work, or recommend to management the use of an external vendor for larger or more complicated work.
• Seamlessly manage the ZESCO power purchases for all residences and CRS offices.
• Seamlessly manage the supply, optimal and efficient use of grid power and the installed power backup solutions (Solar, inverter, and genset).
• Monitor, track, maintain and provide essential data required for the agency’s Green House Gas (GHG) emission climate change action plan.
• Provide required reports and data on the CP’s green energy initiatives in operations.
• Operate a variety of standard power tools, hand tools, and equipment for electrical, mechanical, and general maintenance and repair activities on a regular basis.
• Maintain receipts, records, service completion certificates, and logs as needed.
• Provide guidance and direction to management to make budget and expenditure decisions on electrical, mechanical, and general maintenance needs.
• Support the procurement team to identify vendors for larger and more complicated repairs and maintenance works.
• Examine electrical and mechanical services provided by vendors and serve as the main point of contact with vendors to ensure timely and high-quality services.
• Install, repair and maintain minor plumbing systems, including pipes, fixtures, and appliances.
• Facilitate quarterly fumigation of housing and offices.
• Facilitate the fire extinguisher servicing/distribution for offices, residences, and vehicles.
• Facilitate the servicing and management of the inverter, air-conditioning systems, and other office equipment servicing requirements at the residences, sub-offices, and country program office.
• Facilitate commissioning and decommissioning of equipment/assets and track their location. Facilitate payments and account reconciliations for all maintenance services rendered to CRS.
• Handle other general maintenance tasks such as carpentry, painting, masonry, plumbing, etc.
• Perform other tasks as instructed by supervisor and management.

Basic Qualifications (BQs):

• Must have an electrical certificate/diploma or better from an accredited institution.
• Must be registered with the Engineering Institution of Zambia (EIZ) as a technician or crafts person.
• Minimum of three (3) years’ experience in a similar environment as an electrician and general contractor.
• Ability to read and interpret electrical schematics.
• Good computer literacy – ability to use a laptop computer for writing reports, creating budgets, and writing emails.
• Ability to use own initiative to solve problems and be able to work with minimum supervision and at times under pressure.
• Adaptable and team-focused and able to work rotational shift patterns at times.

Required Languages:

• Must be able to communicate both verbally and in writing in English.

Travel:

• Must be willing and able to travel up to 25% to support CRS field offices around the country.

Knowledge, Skills, and Abilities (SKAs):

• Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.
• Must possess the ability to handle multiple priorities in a fast-paced environment.
• Able to work flexible hours when needed.
• Strong critical thinking and creative problem-solving skills with the ability to make sound judgments.
• Proactive and results-oriented.
• Customer service orientation, flexible, good at planning and organizing.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Supervisory Responsibilities: None

Collaborates with: Administration and procurement

Work Conditions/Environment Conditions:

• This position is based in Lusaka with travel to CRS field offices and residences.
• Staff may be required to work on weekends, holidays, and evenings when there is an emergency.

SAFEGUARDING DISCLAIMER CLAUSE:

This job description is not an exhaustive list of skills, effort, duties, and responsibilities associated with the position. CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Important Note: By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.

Equal Opportunity Employer