Purpose of the job

To plan, coordinate and manage the operations of the district in line with the Company’s mandate to ensure effective provision of water supply and sanitation services as well as to ensure that the district is commercially viable and provides excellent customer care services.

Main Duties and Responsibilities (Principal Accountabilities)

1) Supply Water and provide Sanitation Services to customers in the district and in line with the Company Work Plans and in accordance with Service Level Guarantees and Agreements.
2) Supervises and prioritizes commercial operations to ensure the district operates as a financially viability Business Unit that exceeds the set targets and minimum service guarantees.
3) Prepares District Work Plans and Budgets for consolidation and approval and thereafter monitors the budget to ensure that District operations are kept within the approved budget.
4) Prepares and Implement District Work Plans according to agreed periodic targets, assigns work and monitors the work activities of subordinates in order to meet the set targets.
5) Implements the Planned Maintenance Program in the district in order to maintain all equipment, network and facilities which support continued service delivery and no down time.
6) Ensures excellent water quality to customers in the district in according with ZABS quality standards and NWASCO criteria.
7) Ensures excellent customer service by ensuring 95 percent of customer complaints and queries are resolved with service guarantee timelines and carries out customer care initiatives.
8) Sets the performance targets for subordinate staff in line with company targets, and supervises, motivates, disciplines staff in the district in order to achieve set objectives and targets
9) Ensures adherence to safety and health guidelines to ensure safe operating environment for all staff in the district.
10) Manages employees’ welfare in the district.
11) Ensures that company property is maintained and preserved

QUALIFICATIONS AND EXPERIENCE:

1. Grade 12 Certificate with a minimum of University-Entry Qualification Grades in Five (5) “O” levels, which must include Credits or Better in English and Mathematics.
2. First Degree in Engineering or Business Discipline, a First Degree in Civil Engineering will be an Added Advantage
3. Minimum of Five (5) years’ traceable Relevant Experience, with at least Three (3) of these Working Years in similar position.
4. A member of a relevant Professional Body / Institute
5. Valid and Clean SADC Driver’s License
6. Preferred Age Limit: Not older than 41 Years Next Birthday

OTHER COMPETENCIES / SKILLS / ATTRIBUTES:
1. Excellent Strategic/Business planning skills
2. Highly developed leadership qualities
3. Excellent supervisory skills
4. Excellent Oral and written communications skills
5. Good command of ICT literate
6. Outstanding interpersonal skills
7. Result-oriented, organized and focused
8. Honest and reliable with high moral strength
9. Proven integrity, professionalism, accountability and innovation