Customer Success Representative 

DreamStart Labs is seeking a remote-based contractor to help us expand an exciting mobile app called DreamSave in the Zambia market. DreamSave, which targets village savings groups and informal community banks, is currently in production in multiple countries in Africa, Asia, and Latin America. This is an excellent opportunity for someone who wants to work for an exciting technology company helping millions of people around the world achieve their dreams of a better life.

ABOUT DREAMSTART LABS 

DreamStart Labs is a social impact technology startup headquartered in the United States. Our mission is to help people in developing countries realize their dreams of a better life. We deliver world-class mobile and cloud solutions that help these amazing dreamers break the cycle of poverty through entrepreneurship, financial inclusion, and smart investments.

ABOUT DREAMSAVE 

Our flagship product is an award-winning mobile app called DreamSave. It runs on a smartphone and is used by bookkeepers of savings groups to manage every aspect of a group. Today, groups use paper ledger books to record savings and loan transactions for their group. DreamSave acts as a “digital ledger”, replacing paper and ensuring accurate record keeping. Individual members can also use DreamSave to view their savings groups and see their balances at any time.

ROLE DESCRIPTION 

As our Customer Success Representative, you will serve as the primary presence of DreamStart Labs in the Zambia market. You will report to the Regional Manager and will work closely with our partner staff members and local savings groups. Your responsibilities will be divided into a few main areas:

Training – You will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions, and troubleshooting problems.

Support – The most important aspect of your role will be supporting our partners and our groups with excellent service as they use the DreamSave app. This will require being highly responsive when questions arise and helping to resolve them quickly. Some of these problems will require simple user education, while others will involve troubleshooting technical issues and working with the DreamStart Labs team to ensure users get a resolution in a timely manner.

Represent DSL – the Customer Success Representative will be acting as our business representative in Zambia, occasionally speaking or presenting at conferences, workshops, stakeholder meetings and sometimes on local radio and television programs or advertisements. The Customer Success Representative must be professional and enthusiastic about DreamStart Labs and our products in all interactions with current and potential clients and other stakeholders.

Translation – The Customer Success Rep may be the need to translate materials for training or support purposes. When this is needed, we may ask you to translate materials for the local market or record videos in a local language for local partners and groups.