Summary

Customer Service Specialist to be responsible for the delivery of excellent customer service.

Responsibilities

• Effectively manage large amounts of incoming calls.
• Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
• Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback.
• Customer Service Management & SLA Management.
• Follow communication procedures, guidelines and policie

Skills and qualifications

• Internet savvy.
• Excellent interpersonal skills.
• Ability to analyze consumer metrics, reports and trends.
• Diploma Management/Business/Marketing.