About Us:

KEDA Zambia Ceramics is a leading manufacturer of high-quality ceramic products, dedicated to delivering excellence in both our products and customer service. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.

Position Overview:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their interaction with our company.

Key Responsibilities:

• Customer Interaction: Serve as the main interface between KEDA Zambia Ceramics and our customers, addressing inquiries, processing orders, and providing detailed information about our products and services.
• Order Management: Accurately determine and process customer orders, ensuring all requests are met and followed up on in a timely manner.
• Payment and Billing: Guide customers through the payment and billing process, ensuring all transactions are completed accurately and efficiently.
• Delivery Coordination: Provide customers with up-to-date delivery information, including scheduling and tracking, to ensure timely and accurate delivery of products.
• Issue Resolution: Address and resolve any customer complaints or issues related to product delivery or service upon arrival, striving for prompt and effective resolution.
• Customer Compensation: Manage compensation processes for any issues related to unloading or product delivery, ensuring fair and satisfactory outcomes for our customers.
• Service Excellence: Maintain a high standard of service, aiming to enhance customer satisfaction and loyalty through proactive and responsive support.

Qualifications:

• Bachelor’s Degree in marketing, economics or any other related majors
• more than 3 years of experience in a customer service role, preferably within the manufacturing or retail sector.
• Excellent communication and interpersonal skills, with a strong ability to handle customer inquiries and resolve complaints effectively.
• Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
• Ability to identify issues, think critically, and implement solutions to enhance customer satisfaction.
• Technical Proficiency, Familiarity with customer service software (CRM) and Excel will be an added advantage..