ORYX Energies S.A “OESA” is one of Africa’s largest and longest established independent providers of oil and gas products and services. In pursuit of its business strategies in Zambia, the company invites applications from suitably qualified individuals for the position mentioned below, to join its team at ORYX Energies Zambia Ltd “OEZL”, based on the Copperbelt and Lusaka.

The successful candidate will be reporting to the Customer Service Supervisor.

One to based in Ndola and another in Lusaka.

Principal Accountabilities :

1. Call Centre

a. Customer communication by Phone

b. Customer complaints logged into demo

c. Customer satisfaction

2. Order Management

a. Retail Orders

b. Commercial Orders

c. Lubes Orders

d. LPG

e. Status reports

3. Maintenance & complaints

a. Logs for Retail & Commercial

b. Follows up on call logs and closure

4. Customer Satisfaction

a. Complaints Resolution

b. Cross-Functional support

c. KYC

5. Card Centre

a. Handling card calls and enquiries/complaints

b. New business enquiries

Key Working Relations:

Internal

• ·B2C, B2B, LPG, Operations, Finance

External

All customers

Experience & education required:

• Minimum diploma in any business-related field, experience in customer care/sales

Other Requirements/skills/competencies:

• Training and Development (required to perform the job or to be completed in the role)

Internal:

• Group’s values and behaviours
• Code of Conduct (Group + affiliates’)
• Product Induction (Oil, LPG, Lubricants)