Responsibilities:

• Provide information and recommendations to clients.
• Plan itineraries that meet clients’ budgets and requests.
• Address and resolve customer and vendor issues promptly.
• Maintain records of bookings, payments, and communications.
• Manage travel-related conflicts, complaints, cancellations, and refunds.
• Foster strong relationships with travel and tour vendors.
• Ensure smooth tour operations and make rational decisions during emergencies.

Skills and Qualifications:

• A tertiary qualification in Travel, Tourism, or a related field.
• Strong communication and sales skills.
• Excellent organizational, planning, and time management skills.
• Understanding of foreign and domestic travel requirements.
• Proven experience as a Customer service or sales consultant (minimum of 1 year).
• Ability to work under pressure and meet deadlines.
• Strong problem-solving abilities and attention to detail.
• Team player with strong interpersonal skills.
• Ability to use office productivity software (e.g., Microsoft Office Suite).
• Experience with email communication and scheduling tools.
• Knowledge of online research tools for gathering travel-related information.
• Comfortable with using social media platforms for marketing and customer engagement.

Preferred Qualifications:

• Background in hospitality or tourism.
• Experience in handling corporate, leisure, and group travel.
• Ability to work independently and with a team.