POSITION: CUSTOMER SERIVCE PERSON

Customer Service Representative Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

i. Must have completed 12 years of schooling.

ii. Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

iii. Good typing speed and computer skills, particularly regarding Microsoft office applications

iv. Good communication skills including a clear voice; and fluency in English and local languages IE BEMBA NYANJA TONGO E.T.C.

N.B There positions open in Lusaka Ndola and Kitwe so specify which city you are interested in.