CUSTOMER SERVICE ASSISTANT.

We are currently looking for someone to take up the position of a customer service Assistant in our Company.

Duties Include;

• Handling all incoming customer queries and questions
• Providing the appropriate service and information to client
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Skills

• The ability to actively listen to customers so they can adequately gauge and address their needs.
• Excellent verbal communication skills to clearly share and relay information.
• Computer literacy, including knowledge of relevant software packages, such as CRM systems.
• The ability to remain calm and polite when dealing with complaints or challenging clients.
• Strong problem-solving skills to determine the best possible solutions for client issues.
• Good command of the English language.
• Presentable appearance and good hygiene in customer-facing environment.

Qualification

• A grade 12 certificate
• A diploma in Sales and Marketing
• Not less than 3 years’ experience in customer service.