Bring your possibility to life! Define your career with us

Job Summary

Dispense and receive cash and related instruments and provide customer service to walk-in branch Retail
customers.

Job Description

• Dispense and receive physical cash, cheques,, drafts and other financial instruments over the counter to walk-in Prestige or Premier banking customers.
• Process foreign local currency cheques and other bureau de change transactions including buying or selling of notes, foreign drafts, money orders etc
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents
• Provide advice to customers on the cash process to ensure the smooth flow of transactions
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first point of contact by using the bank’s systems. Only escalate to the Branch Manager when all other efforts have been exhausted to resolve the customer’s request
• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Customer Advisors for further information
• Support Personal bankers by calling and following up on leads referred to the branch by CLM team on optimus

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)