1. JOB TITLE: Receptionist (Operations)

DEPARTMENT: Operations

REPORTS TO: Branch Supervisor

2. PURPOSE OF THE

To provide effective and efficient funeral services at operational level to customers.

3. KEY PERFORMANCE AREAS:

• Receive calls and correspondence from both external & internal customers;
• Invoicing, receipting, checking and collection reconciliation;
• Assist in preparing funeral schedule;
• Counting Stock, Wreaths, Coffins and Caskets;
• Assist in the movement of corpses in and around the country;
• Attend and resolve customer queries
• Assist in maintenance of proper records;
• Interpret operational policies accurately; and
• Assist in ensuring progressive fleet maintenance and good record keeping.

4. EDUCATIONAL REQUIREMENTS:

• Diploma in any Business related program a Degree is an added advantage;
• 2 years’ experience as front counter.

5. REQUIRED COMPETENCIES:

• Effective communication at all levels;
• Team player;
• Pro-active and Innovative;
• Computer literate; and
• Ability to make good business decisions.