GREAT NORTH CREDIT LIMITED

EMPLOYMENT OPPORTUNITY – CUSTOMER RELATIONSHIP OFFICERS

Great North Credit Limited (GNC) is an ambitious micro finance Institution (MFI) licensed by Bank of Zambia (BOZ). GNC hereby invites applications from suitably qualified and professionally experienced candidates for the position of Customer Relationship Officer. The ideal candidate must have strong commercial and business acumen from the Banking and MFI environment. The successful candidate will be reporting to Head of Sales and Marketing and will be based in Lusaka.

JOB PURPOSE

To build and preserve trusting relationships with our customers. To find ways to outperform our competition and maintain the company’s positive image.

DUTIES AND RESPONSIBILITIES

Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors

Skills and Attributes

Proven experience as a Client Relationship Officer
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Basic credit Knowledge and analytical skills
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field