Customer Liaison Officer (2) – Lusaka

Job Purpose – To implement and maintain a profitable business with an effective service by managing all systems and procedures of the branch such Human Resources, General Administration, Customer service, Staff management, Up Selling, Maintenance, Company Assets and Effective Service.

Key Performance Areas

• Customer Services – Responds to personal, written and telephone inquiries and complaints about the organization’s goods and services, provides information and refers people to other sources.
• Monitor stock levels and maintain stock, order, and inventory records.
• Occupational Health & Safety. Implement and evaluate risk management policies and programs, train employees in occupational health and safety procedures, monitor and audit the workplace and record and investigate incidents to ensure safe and healthy working conditions
• Responsible for administrative duties in terms of car wash, auto detailing and automotive process
• Operational Management

Minimum qualifications and experience

• Degree in Marketing, Business Administration, or related studies
• Must have at least 3 years’ experience in marketing or customer service
• Must have a valid driver license
• Experience in customer care

Skills and Competencies

• Computer literate MS Outlook and office
• Excellent communication skills
• Target orientated and self -motivated
• Client orientation skills
• Able to initiate and function independently