Customer Insights Analyst – IRC227603

at Zambia, Lusaka, Zambia in FNB Zambia Human Capital
Ends 15 Aug 2022

About us, purpose, experience and qualifications
about us
There is no about us detail available.
purpose
To support the business function by coordinating activities and projects linked to Customer Experience strategies and objectives

experience and qualifications

Minimum Qualification – Relevant Commercial diploma with specialisation in marketing management or market research
Experience – 1 to 3 years experience in a similar environment

Additional information and responsibilities
additional requirements
responsibilities
Identify and utilise opportunities to assess and improve own performance
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Deliver customer service through adherence to quality service standards
Contribute to cost efficiencies through responsible utilisation of work related resources
Ensure operational excellence through the delivery of work processes according to defined quality standards
Support with root cause analysis, common themes and coordination with key stakeholders around intervention to address customer experience gaps
Provide and effective and efficient administration service
Contribute to teamwork and inclusivity within own team