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18 Jun 2024
Customer Center Representatives (x10) at Airtel
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- Company: Airtel
- Location: Zambia
- State: Zambia
- Job type: Full-Time
- Job category: Airtel Jobs in Zambia - Customer Service Jobs in Zambia
Job Description
DEPARTMENT : Customer Experience
VACANCY : Customer Center Representatives (10)
LEVEL : Clerk
LOCATION : All Zones (Provinces)
JOB PURPOSE
To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.
CORE RESPONSIBILITIES ARE:
- • Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
- • Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
- • Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
- • Adhere to good work ethics.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
- • Diploma/Degree in a Commercial Discipline or related field
Relevant Experience:
- • At least 2 years ‘experience in a similar role.
- • In-depth understanding of Cash Management
COMPETENCIES REQUIRED FOR THE POST
- • Able to operate in a performance driven organization.
- • Good organizational and teamwork skills.
- • Self-motivated, enthusiastic, energetic.
- • Attention to detail.
- • Confident, assertive with good negotiation skills.
- • Excellent time Management Skills.
- • Customer-centric.
Method of Application
Suitable candidates requested to apply by sending through their CV’s to [email protected] Closing date for receiving applications is Wednesday, 19th June 2024. .Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.