DEPARTMENT : Customer Experience

VACANCY : Customer Center Representatives (10)

LEVEL : Clerk

LOCATION : All Zones (Provinces)

JOB PURPOSE

To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

CORE RESPONSIBILITIES ARE:

• • Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
• • Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
• • Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
• • Adhere to good work ethics.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Diploma/Degree in a Commercial Discipline or related field

Relevant Experience:

• • At least 2 years ‘experience in a similar role.
• • In-depth understanding of Cash Management

COMPETENCIES REQUIRED FOR THE POST

• • Able to operate in a performance driven organization.
• • Good organizational and teamwork skills.
• • Self-motivated, enthusiastic, energetic.
• • Attention to detail.
• • Confident, assertive with good negotiation skills.
• • Excellent time Management Skills.
• • Customer-centric.