Essential Information:

To supervise recovery and remedial activities in the bank.

Reporting Relationships:

Functionally reports to the Chief Credit Officer

Job Duties:

• Drive  Loan Recovery efforts in the Bank
• Management of day to day excesses and arrears and to work closely with branches, RMs and ROs to  follow up on defaulting customers
• Review restructuring of problem loans
• Supervise and implement workout arrangement
• Review repayment proposals
• Review management report to refocus recovery drive
• Achieve recovery target in line with advised budget
• Manage relationship with debtor customers e.g. request for interest concession/waivers, write off request, restructuring of accounts etc
• Supervise appropriate restructuring strategies for each classified name
• Review of Memorandum and Non- performing loan data base
• Ensure restructuring of non-performing loan into performing status
• Early resolution of problem loans and fraud related accounts
• Liaison with external stakeholders – Attorneys and external debt collectors

Key Performance Indicators:

• Net Recoveries Vs Budget
• Efficiency of loan recovery effort (cost of recovery as a % of remedial loan balance recovered)
• Proficiency on coordinating the restructuring and workout of problem loans
• Effectiveness in managing the activities of Remedial Management
• Collections made on restructured accounts
• Effectiveness at executing scheduled and adhoc assignments

Skills:

• Good customer relation
• Knowledge of local recovery function
• Good communication & effective reporting skills
• Knowledge of credit processes and procedures
• Basic banking operations knowledge
• Good negotiating skills
• Good understanding of business/working capital cycles.
• Numerate/qualitative Aptitude
• Creativity/Responsiveness

Job Requirements & Knowledge:

• General branch operations
• Risk Management/Credit Analysis
• Debt Recovery & Remedial Management
• Loan documentation
• Collateral Documentation & perfection process
• Knowledge on the legal aspects of banking
• Basic knowledge of litigation

Application requirements:

• Grade 12 certificate with 5 Credits or better inclusive English and Mathematics
• A good first degree with credit or better in a relevant discipline
• 4 years banking experience with 2 years in Risk Management and 1 year in Remedial Management functions