Job Title: Credit Controller

No of Positions: 1

Job location: Lusaka

Job Summary

The credit controller is a critical role and is ultimately responsible for managing all money borrowed or owed to the business. This role will handle the collection of finances, the resolution of account queries, produce and send sales invoices and issue credit notes. The credit controller will be responsible for coordinating the debts of existing clients. The credit controller is also responsible for the management of debt recovery.

Duties and Responsibilities

• Formulating, reviewing and implementing credit control policies.
• Ensuring that all transactions in the department are complaint with statutory and hospital regulations.
• Overseeing key account and customer relationship management.
• Developing credit management capability within the department.
• Identifying changes in payment patterns and proposing action to avert indebtedness.
• Handling disputed bills and negotiating to bring payment within the agreed terms.
• Undertaking account reconciliation and sending out timely client statements letters as may be agreed from time to time.
• Ensuring monthly and year end processing deadlines are met as required.
• Championing customer service excellence and continual improvement.

Requirements and Qualifications

• BS degree in Accounting, Finance, Business Administration or ZICA
• 5 years’ working experience.
• Expert knowledge in credit management.
• Strong leadership skills.
• Sound problem solving and decision making skills.
• Excellent negotiations skills.
• Strong communication skills, orally and verbally
• Prior experience with financial systems or Accounting packages.
• Ability to reconcile complex accounts and have excellent attention to detail
• Competence in Microsoft Office products, and accounting software programs
• Prior experience with financial systems or Accounting packages.
• Calm, confident manner to handle potentially uncomfortable conversations
• Ability to hold personal client information in the strictest confidentiality