PRIMARY PURPOSE OF THIS POSITION

• To design and implement effective collections strategies and tactical interventions to ensure proper management of credit risk.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action or sanction in respect of regulatory breaches.
• To create a core competency in strategic Customer Debt Management methodologies that enables sound collection management.
• Timeous identification and actioning of arrears to minimize non-performing loans.
• To control and improve provision adequacy, roll rates and costs through the introduction of best practice and maintaining appropriate and uniform Customer Debt Management policies and practices across all portfolios.
• To build a sound and effective partnership model with Credit, Business and outsourced parties.
• Deliver high quality daily operational reports for timeous decision-making.
• Attend and provide input to all relevant credit committees.

Key Performance Areas (KPAs)

1.     Credit Granting Process

• Collecting of payments on irregular accounts
• Follow-up of irregular accounts
• Preparation of credit life claims
• Negotiating and monitoring of repayment plans
• Monitoring outsourced collections
• Ensure timely submission of reports to Credit Manager.

2.     Risk Management

• Meet budget set for Collections/recoveries
• Rehabilitate non performing accounts
• Minimise write-offs
• Investigate actions taken to proactively engage client prior to moving of account to Debt collectors.

3.     Relationships and Partnership

• Responsible for liaising with Debt Collectors
• Provide leadership to staff in terms of recruitment, performance management, development and discipline.

4.     Governance

• Compliance with policies, procedures and regulations
• Ensure accuracy of all reports

5.     Other Duties

• Must be willing to perform any other duties assigned by the management.

CORE COMPETENCIES

• Planning
• Organizing
• Trusting
• Interpersonal Sensitivity
• Ability to work with diverse groups of people
• Delivering results
• Ability to work well under pressure and meet deadlines
• Self driven
• Results focused
• Ability to execute fast.

EXPERIENCE/KNOWLEDGE & SKILLS

• At least 3 years general experience in a financial lending with 2 years’ experience in debt collection.
• Computer literate are essential (Word, Excel and PowerPoint)
• Excellent interpersonal relationship skills

QUALIFICATIONS

• Full Grade 12 certificate with credit or better in Mathematics and English
• A tertiary qualification (Banking or Business-related course)