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Job Summary

• A critical point of contact for customers in the portfolio dealing with sales and service requirements.
• A key member of a Corporate Service Centre Team developing and maintaining relationships with a portfolio of SME,BUSINESS BANKING and LARGE & MULTINATIONAL customers.
• In conjunction with the Relationship Managers and Corporate Service Centre Manager, create a strong focus on quality service delivery and meeting of clients expectations

Job Description

• Act as principal point of contact for corporate customers with various corporate servicing needs such funds transfers, cheque book requisitions, Known agents introductions, signatory amendments, Audit confirmations, cash payments etc.
• Receive, verify and scan via Imaging & Workflow on Syrbrin all RTGS, SWIFT, DDACC and salary instructions to processing Departments without undue delay.
• Expeditiously and professionally attend to all customer telephone and email inquiries
• Ensure all customer instructions have been checked for completeness in terms of availability of funds, correctness of signatures, genuineness of delivering company Agent thoroughness on technicalities such as beneficiary Bank details, SWIFT codes, sort codes, BAN numbers, PRN numbers, Bills of Entry, Declarant codes etc.
• Attend to all processing queries and complaints as brought to your attention either directly by customers or by colleagues in other Departments.
• Expeditiously attend to all Sybrin- rescan queue items resulting from documents scanned by you during the day.
• Process all customer instructions within agreed TAT with zero tolerance to processing   errors
• Properly file away all customer instructions scanned/processed during each day in an acceptable manner as per current requirement of Data Management and IRM policies.
• Ensure all email or fax instructions are backed by complete and genuine email/fax Indemnities from customers.
• Attend expeditiously to all email instructions with acknowledgements sent to customers accordingly.
• Handle customers’ routine enquiries regarding the Bank’s standard tariffs, deposit interest rates and general exchange rate information.
• Deal with customers’ general account queries, arrange inter account transfers and print statements as required.
• Arrange for ordering of cheque books and deposit books, including any customised stationery.
• Arrange the opening, closing and transfer of accounts, as well as input and amendment of customer account details.
• Co-ordinate set up, amendment and cancellation of regular payments/standing order instructions.
• Deal with both inward and outward payments (including obtaining necessary customer authorities).
• Arrange deposit of funds with Treasury Department.
• Obtain and action customer requests for International Payments through Trade Finance Department.
• Develop and maintain own contacts with individuals with customers organisation
• Deal with customer queries regarding branch based Bank products and services
• Deal with customer complaints and rectify root causes to avoid recurrence of similar queries/complaints.
• Collate customer information on servicing performance for Relationship Managers (including volumes of transactions and income)
• Apply amendments to corporate account details as per authorised requirement by Service Consultant Managers or Relationship Managers, including borrowing limits, rates and interest and commission charges.
• Co-ordinate preparation and execution   of account related documentation including mandates and service application forms.
• Take responsibility for routine duties with other members of the Relationship Team. This will include customer visits and inter-departmental meetings.
• Ensure service and operational procedures are adhered to at all the time such Absa Service standards, Agent identification procedures.
• Report any threats to colleagues, Bank assets and reputation identified in the working environment.
• Participate in routine snap checks as and when requested.
• Expeditiously attend to all control issues raised in your area and avoid repeat findings

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)