GardWorld Zambia is recruiting for Two  (2) Controllers at its Head Office in Lusaka.

Duties and Responsibilities

• Monitor Security Systems: Continuously monitor surveillance cameras, alarms, and access control systems to detect and respond to security breaches or unusual activities.
• Monitoring Patrols: Ensuring that  supervisors submit the daily patrol documents  to control room.
• Coverage: Conduct a daily  coverage of all officers on site, drivers and area supervisors and share the information with the clerks.
• Incident Response: Respond promptly to alarms and security alerts, assess situations, and take appropriate actions, such as contacting law enforcement or dispatching on-site security personnel.
• Emergency Coordination: Coordinate emergency responses, including fire, medical, and security incidents, by communicating with first responders, employees, and management as required.
• Record Keeping: Maintain accurate records of security events, incidents, and actions taken during shifts, ensuring Ensure daily reports are sent out on the following: • Daily Alarm Activations • Daily Mechanical Status • Daily FTT’s • Daily CNE status • NCC Controller Response Times • Vehicle Response Daily Statistics • Daily General Incidents (Centralised OB and Alarms) • MRT Fleet Movement Reports • Daily update on any MRT illegal (unauthorised) movements • labour numbers • coverage times • patrol and supervisor exceptions  • compliance with established protocols.
• Communication: Maintain clear and concise communication with security personnel, management, and external agencies , providing updates on security incidents and ongoing activities.

Qualification and Experience

• Grade 12 School Certificate
• Certificate/Diploma in IT, Computers or related.
• Strong oral and written communication skills.
• A working knowledge of Word, Excel, and Microsoft Systems
• Have a high sense of customer service and awareness
• Possess valid Certificate of Good Conduct (Police Clearance Certificate
• Having worked as A Crew Commander, Crew or Driver will be an added advantage