The position will play a critical role of integrating community and facility level services including supervision of community-based volunteer (CBV) cadres delivering HIV, TB/HIV, MNCH, and FP/RH integrated community services and engagement at facility and community levels. They will also provide technical leadership and manage the implementation of strategic social and behavior change (SBC) interventions at individual, household, community, and health facility levels to increase uptake and adherence to integrated HIV, TB, MNCH and FP services and health seeking-behaviors. The Community and Clinical Services Integration Coordinator will lead strategies to promote personal agency and community engagement around health interventions and sustain demand for services.

REPORTING STRUCTURE

Interacts With: Facility staff, volunteers, and key stakeholders.

JOB DESCRIPTION

Work with DHO and facility teams to recruit volunteers with appropriate skills set for the project.
Conduct capacity building, trainings, mentorship and support to the volunteers and ensure provision of high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and information is integrated in target facilities and communities’ catchment areas.
Coordinate CBVs to ensure that clients’ treatment and adherence is sustained, and retention rates are above 90 percent.
Day to day supervision of volunteers and setting of daily/weekly/monthly targets, trouble shooting and timely resolution of any gaps to ensure that targets are met.
Facilitate provision of logistics including tools, equipment and materials to volunteers to carry out facility and community outreach integrated activities.
Support in designing, implementing, and overseeing activities to create demand for integrated HIV, TB/HIV, MNCH, and FP including cervical cancer screening and referral services in the community and ensure that key community stakeholders and structures are mapped and involved in advocacy and community engagement activities.
Support CBVs in tracking patients and ensuring that treatment schedules and testing regimens (e.g., VL, EID) are adhered to, including linking patients to access appropriate integrated services that are critical for their own health, as well as services to prevent HIV transmission to uninfected sex partner(s) and children.
Support CBVs to implement high yield strategies such as index testing, Partner Notification Services (PNS) and Sexual Network Strategy (SNS).
Support CBVs to ensure adolescent/youth friendly HIV services are available at the facilities and in the communities.
Ensure that the rules of confidentiality are adequately enforced in all services
Work with the Strategic Information Assistant (SIA) and volunteer teams at facility level to conduct triangulation of client data in registers i.e., ensure clients are linked to appropriate services and are receiving services as per schedule.
Assemble, organize, and submit data on priority interventions ensuring that all records are kept up to date.
Work with facility staff, volunteers, and key stakeholders to implement and monitor the execution of VMMC campaigns ensuring that HIV, TB/HIV, MNCH and FP services are integrated where appropriate.
Support mainstreaming of mental health and gender activities among the target program population as part of the integration health package
Conduct regular review meetings with the facility staff and volunteers and ensure quality improvement plans are developed with appropriate interventions identified and implemented to address any gaps identified.
Use community led tools to monitor the implementation of SBC activities and all aspects of demand creation and mobilization as well as delivery of community service activities in the target communities ensuring that SBC objectives, targets, and deliverables are achieved on time.
Contribute to the documentation of best practices, lessons learnt and human interest / success stories including project activity reports.

CANDIDATE SPECIFICATION

Experience: 3 years plus
Education Level: Degree
Qualifications: Degree/Diploma in Nursing or Clinical Medicine, Public Health, Social Work, Development Studies or Psychosocial Counseling. Training in psycho-social counselling and Certificate in HIV Prevention, Treatment, Care and Support is a MUST
Software: Word, Excel and PowerPoint and internet
Knowledge Of: Developing and implementing SBC activities and community engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services in large-scale, complex, international development assistance programs
Skills To: Problem solving and consensus building. Strong professional written and oral communications skills in English
Ability To: Work in complex environments, and work with and between different stakeholders. Develop and maintain strong relationships with relevant stakeholders. Communicate in a local language of the given province.
Other Requirements: Supervision, mentorship and coaching of volunteers to provide quality integrated services. capacity building/training using participatory tools including use of community led monitoring tools.

ORGANISATION

Industry: NGO
Culture: Dynamic
Gender Profile: Mixed
Age Profile: Any

TERMS AND CONDITIONS

Employment: Permanent
Location: Ndola, Zambia
Remuneration: At most 23,581 ZMK