COMMERCIAL SERVICES MANAGER

Yalelo is looking for a switched-on and results-driven Commercial Services Manager to work closely with  Retail Operations Managers, Commercial leadership, and cross-functionally to assure a high level of enabling support across our retail network and assure a well-functioning environment, that delivers an exemplary customer experience and secures the long-term success of the business.

Location: The role is based in Lusaka, however regular travel nationwide is required. The Right-Fit candidate will:

• Agree and document performance targets with key stakeholders and cascade these to direct reports.
• Oversee  and supervise  the  quality of work of reporting  line  structure  to ensure  that all tasks  are  performed correctly, efficiently, and effectively.
• Be responsible for the ongoing improvement, and continued development, of our Strategic Facilities Maintenance Plan.
• Inculcate a culture  of continuous improvement in auditing, and compliance against regulations, standards, and controls by examining and analysing records, reports, operating practices, and documentation; and recommending opportunities for strengthening internal frameworks.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement work practices and systems; resolve problems; complete audits; identify trends
• Develop  policies and procedures  in order to build  and sustain high levels of performance  by the Commercial Services department.
• Manage relationships with key third-party suppliers.
• Serve as the primary point of contact when there are high-level internal customer issues related to infrastructure, equipment, effective running of facilities.
• Forecast requirements; prepare budgets; schedule expenditures; analyze variances; initiate corrective actions.

The Commercial Services Manager Must Have:

• Business Acumen.
• Highly effective organisation and planning skills. Strong Leadership Skills.
• Critical Thinking and Problem-Solving Skills.
• Keen attention to detail and high level of integrity.

The Essentials:

• Degree or equivalent.
• Over 3 years of relevant work experience.
• People  Management experience (preferably working with technical and/or multidisciplinary teams).

If this is YOU, Yalelo wants to hear from you today!!!