JOB OPPORTUNITIES

Mulonga Water Supply and Sanitation Company Ltd, an Equal Opportunity Employer, is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the position of:

15 x COMMERCIAL SERVICE ASSISTANT/ METER READER – 6 MONTHS CONTRACT

Job Purpose

To carry-out customer services functions in the assigned area of operation involving taking meter readings accurately in readiness for correct billing to facilitate generation of correct bills for distribution to metered customers for payment for services rendered

Summary of Main Accountabilities

• Reads and records water consumption meters.
• Verifying readings in instances where consumption appears abnormal
• Distributes disconnection notices to customers
• Responds to simple customer queries in the field and records queries that are more complex for submission to the supervisor
• Records unmetered properties in designated area and opens new meter cards for new metered properties to update the billing database.
• Carries out water disconnections and reconnections as and when required
• Undertakes random checks on disconnected properties
• Inspects meters for unauthorized connections, defects and damages and reports to the supervisor
• Update clients’ address, contact numbers and meter location coordinates

Knowledge and Skill Requirements:

• Grade 12 with 5 O Levels

Required Competencies

• Critical observation
• Ethical Responsibility
• Accuracy
• People skills
• Good physical condition
• Knowledge of water cycles, clients & metering stations
• Meter reading techniques & client relations