Luapula Water Supply and Sanitation Company Limited (LpWSC), is a Commercial Utility mandated to provide water supply and sanitation services to the urban and the rural areas of Luapula Province. The Company operates under the legal framework as outlined in the Water Supply and Sanitation Act No. 28 of 1997. The Commercial Utility was incorporated under the Companies Act Cap 338 of the laws of Zambia and operates in five out of the twelve districts in the Province, namely Mansa, Nchelenge, Mwense, Kawambwa and Samfya. The Commercial Utility, being an equal opportunity employer, seeks to recruit self-motivated, innovative, honest, committed, adequately and appropriately experienced person to fill the vacant position below to be based in Mansa.

The purpose of this job is to undertake a variety of frontline commercial services, such as revenue collection, billing, and customer care, in order to provide excellent customer service in line with the Company’s commercial policies and procedures. To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing.

MAIN DUTIES

• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement program
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously manages customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary.
• Closing resolved complaints.
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Diploma in Business Administration, Marketing or higher
• Work experience of a minimum of 3 Years.
• Able to work with minimum supervision.
• Self-disciplined