Collections Officer D – IRC243023

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 27 Mar 2023

About us, purpose, experience and qualifications
about us
There is no about us detail available.
purpose
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.
experience and qualifications
Banking diploma (advantage).
English and one other language preferred.
1 year collections experience.
Additional information and responsibilities
additional requirements

No Referral plan is assigned to this job
responsibilities

Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Carry out collections processes within mandate, meeting SLA targets and quality standards.
Comply with governance in terms of legislative and audit requirements.
Manage personal development to increase own skills and competencies.