ROLE DESCRIPTION

Our Clinical Officers are responsible for the delivery of a high standard of medical care together with excellent customer service at the health facility.  Clinical Officers rotate between outpatient and emergency services. They work closely with other multidisciplinary clinicians to provide comprehensive health care services for patients and their families.

Our Clinical Officers carry out their duties consistently, ethically and in line with international standards and evidence based medical practices.

KEY DUTIES

1. Actively participates in the efficient provision of the Medical Services at the Clinic by adhering to international best practice guidelines.
2. Treat patients according to Standard Treatment Guidelines (MBHS guidelines, Zambia National treatment guidelines, WHO treatment guidelines).
3. To use the ICD 10 Coding on all patient consultation visits.
   Ensure Patient Care and Management as detailed below:

• Follow up patient consistently and ensure appropriate investigations.
• Documentation of history taking and physical examination on patients.
• Prescribe correct treatment to patients.
• Record all cases seen daily on tally sheet.
• Reconciling and reporting any discrepancies found in the records.
• Refer clients whenever need arises.
• Counsel clients on and compliance to treatment in outpatient/inpatient department.
• Order investigations on patients/clients where necessary.
• Give health education talks to clients.
• Effectively coordinate the logistical transport of patients from the FAS to an appropriate receiving facility from initial patient contact to activation and arrangement of appropriate transport services.

5. Able to work with other clinicians to ensure comprehensive patient care.

6. Recognises patient’s rights in offering medical services.
7. Ability to offer support to other staff members in order to bring about efficiency in service

delivery.
8.Ability to adjust and adapt to changes that may come in the field of clinical practice.
9. Keeping up to date with latest developments in clinical practice.
10. Exhibits professional conduct at all times towards patients/clients and staff members.
11. Not to engage in personal confrontation with patients but seeks better ways of resolving grievances by engaging the right people to sort out any grievances.
12. Ability to engage with respective stakeholders as per FAS and Mining policy. I.E the engagement with supervisors, safety officers and paramedics when dealing with patients requiring care.
13. Ability to make use of appropriate communication channels as established by FAS and Mining policy in order to effectively and efficiently communicate across different departments and areas.
14. Ability to perform regular counts and operational checks within the FAS environment and report any fault or shortfall as per FAS policy.
15. Ability to follow an established consumables and medications management policy including the tracking and ordering of consumables and medications as per FAS policy.
16. Ability to effectively maintain the FAS environment inline with MBHS FAS standards, including performing clinical cleaning as required.
17. Computer literacy – use of spreadsheets and various departmental software is advantageous.

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE 

•  Diploma in Clinical General Sciences.
• Must be registered and licensed with the Health Professions Council of Zambia (HPCZ).
• Experience in emergency medicine is an advantage.
• Must have at least 3 – 5 years’ experience.