The core functions for the Client Relationship Officer includes growing, developing, managing and maintaining a high-quality savings and loan portfolio.

COMPETENCIES

• Communicates clearly and persuasively in both positive and challenging situations.
• Actively listens and seeks clarification when necessary.
• Effectively addresses and responds to inquiries.
• Provides strong support within the organization.
• Adheres to established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Products/Services: Promote all FINCA products and services to potential clients using approved promotional tools and methods as directed by FINCA’s management.
• Loans operations/portfolio management: Responsible for managing the entire lending cycle, including loan initiation, processing, monitoring, and recovery collections for clients within their portfolio.
• Savings mobilisation: Grow the savings portfolio to meet and exceed established targets.

QUALIFICATIONS

• College Diploma in Banking and Finance, Business Administration, Economics or any other relevant Business Related Diploma
• Experience in Sales and Marketing, or should have worked in a client –facing role.
• Strong analytical skills and pays attention to detail