CLAIMS EXECUTIVE – Lusaka

The Claims Executive will proactively manage claims, at the individual and portfolio level, to optimize, spend and achieve high levels of satisfaction for the insured and intermediaries through excellent client service.

Main Responsibilities

a) Accurate recording, registering and posting of new claims and processing within service standards.

b) Timely acknowledgement of claims.

c) Reserving adequately by setting initial reserves for new claims, closing files where payments and or recoveries have been made and revising reserves where there is new information.

d) Preparation of claims summary reports and giving opinion on liability.

e) Preparation of monthly reports as required by management.

f) Notifying management of any issue affecting the risk and where risk improvement measures are necessary.

g) Issuing discharge vouchers for fully documented claims.

h) Tracking all claims by regularly updating claims register, determining progress and advising customers of the status.

i) Raise payment requisition vouchers and forwarding the same for payment and tracking the progress.

j) Identifying recoveries at the point of claims registration and processing and issuing of demand letters.

k) Advising facultative and treaty reinsurers of new claims affecting them and regularly updating them on the progress.

l) Promptly attending to customer queries and obtaining feedback from customers and to ensure customer satisfaction.

m) Appoint service providers and issue repair orders as directed by the supervisor or claims manager.

n) Preparation of claims statistical monthly/ quarterly reports as directed.

o) Performing any other duties as required.

Job Requirements and Technical Skills

a) Graduate with business degree in insurance with over 2 years’ experience in a busy General Insurance claims department.

b) Good progress in Professional Insurance Qualifications

c) Good understanding of all classes of general Insurance

d) Proficient in the use of Microsoft office suite

e) Analytical and organizational skills

f) Superior customer service

g) Report writing skills

h) Excellent communication both oral and written

i) Excellent interpersonal skills

j) Mature team player